Returns and Refund Policy

Items may be returned within 14 days of delivery, unused and in original packaging with tags attached.
We do not accept returns or refunds due to change of mind. It is the customer's responsibility to ensure the correct item is selected before completing a purchase.
Sale items are final sale and non-returnable.
To initiate a return, email us at trendz.storesa@gmail.com with your order number and reason for return.
By completing a purchase, the customer agrees to this Returns and Refund Policy.

If you receive a damaged or defective item, please contact us within 14 days of delivery with photo and video evidence.
Approved claims will receive a partial refund to the original payment method, processed within 7–14 working days.
Depending on the nature of the damage, the item may be kept by the customer or returned to an address provided by Trendz, at the customer's own shipping cost.

Approved refunds are processed within 7–14 working days to the original payment method.
Original shipping costs are non-refundable.
Items returned damaged or not in original condition will not be eligible for a refund.

Before initiating a dispute or chargeback with your bank or payment provider, we ask that you contact us first at trendz.storesa@gmail.com to allow us the opportunity to resolve the issue.
Chargebacks raised without prior contact may result in your account being flagged and future orders declined.

Please note that international shipping delays do not qualify as grounds for a refund. Estimated delivery times are provided as a guide only and are not guaranteed.
Once an order has been dispatched, delivery timelines are managed by the courier and are outside of our control.

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