Privacy Policy

At Trendz, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our store and make a purchase.

1. Information We Collect

When you visit or make a purchase from Trendz, we may collect the following personal information:

Full name
Email address
Shipping and billing address
Phone number
Payment information (processed securely via our payment providers)
Browsing behavior on our store (via cookies and analytics tools)

2. How We Use Your Information

We use the information we collect to:

Process and fulfil your orders
Send order confirmations and tracking updates
Respond to your queries and provide customer support
Improve our store and customer experience
Send promotional emails (only if you have opted in)

3. Who We Share Your Information With

We only share your personal information with trusted third parties where necessary to operate our business, including:

Shopify — our e-commerce platform provider
Payment providers — to securely process your payments
Courier and logistics partners — to deliver your orders
Email marketing tools — only if you have opted in to receive marketing communications

We do not sell, trade, or rent your personal information to third parties.

4. How We Protect Your Information

We take the security of your personal information seriously. Our store uses SSL (Secure Socket Layer) encryption to ensure that your data is transmitted securely. Payment information is processed by our payment providers and is never stored on our servers.

5. Cookies

Our store uses cookies to enhance your browsing experience, analyse store traffic, and personalise content. You can choose to disable cookies through your browser settings, however this may affect your experience on our store.

6. Your Rights Under POPIA

In accordance with the Protection of Personal Information Act (POPIA) of South Africa, you have the following rights regarding your personal information:

The right to know what personal information we hold about you
The right to request correction of inaccurate information
The right to request deletion of your personal information
The right to object to the processing of your personal information
The right to lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us at trendz.storesa@gmail.com.

7. POPIA Compliance Notice

Trendz processes personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA). We collect only the information necessary to fulfil your order and provide our services. Your information is stored securely and is not shared beyond what is required to operate our business. You may contact our Information Officer at trendz.storesa@gmail.com for any POPIA-related queries or complaints.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.